Terms of sale

Last updated: 21 October 2026

These terms are a solid base, written for the way the website actually works. They must be reviewed and approved by a lawyer before launch.

1. Seller

These general terms of sale (the "Terms") apply to sales made under the brand Distributeur de Bonheur by:

[Company legal name in Chinese] / [Company legal name in English], a company registered in the People's Republic of China
Unified Social Credit Code (统一社会信用代码): [Unified Social Credit Code]
Registered address: [Registered address in China]
Legal representative: [Legal representative name]
Contact: [Contact email], WhatsApp / phone: +33 7 56 86 97 54 (WhatsApp)

Referred to as "the seller", "we" or "us". The buyer is referred to as "the customer".

2. Scope

These Terms apply to all sales of vending machines, options (card readers, 4G telemetry, custom wraps, outdoor kits, etc.) and spare parts offered on distributeurdebonheur.net or through our contact channels (form, email, WhatsApp).

Placing an order means accepting the Terms in force on the date of the pro-forma invoice. Specific conditions written on the pro-forma invoice (price, Incoterm, lead time, payment terms, warranty) prevail over these Terms if they conflict. The customer's own purchasing terms apply only if we accept them in writing.

3. Business customers only

Our sales are reserved for businesses and project owners buying for a business purpose (operating vending machines, equipping a shop, office or industrial site, resale, etc.). By placing an order, the customer confirms that it is acting for the purposes of its trade or business, whether existing or in preparation, and not as a consumer.

We may ask for the company name, its registration number and, for customers in the European Union, its VAT number.

Small businesses: under Article L221-3 of the French Consumer Code, a business established in France with five employees or fewer, whose purchase falls outside the scope of its main activity, benefits from certain consumer protections, including the right of withdrawal described in section 13. Where the law of the customer's country grants small businesses an equivalent mandatory right, that right also applies.

4. Products, photos and configurations

Products are described on the website with care. Photos, videos, colours, dimensions and specifications are indicative and not contractual. Machines may change (components, screen, software, parts supplier) without affecting their main functions.

The agreed configuration (model, options, voltage, plug, interface language, payment methods, wrap) is the one shown on the pro-forma invoice. The customer must check that it matches its project and the rules of its country before paying (see our compliance page).

5. Quote, pro-forma invoice and formation of the contract

The customer builds a selection on the website, fills in the quote form or contacts us by WhatsApp or email. These requests are not orders.

We then send a pro-forma invoice by email, showing in particular: the products and options, the price excluding VAT, the VAT amount and the price including VAT where VAT applies, the applicable VAT treatment, the Incoterm, shipping costs and taxes for destinations outside the European Union, the estimated production and delivery lead time, the payment terms and the warranty period.

The pro-forma invoice is valid for [15] days from the date it is sent. After that, prices and lead times may be revised, in particular because of exchange rates, freight costs or component prices.

The contract is formed when the customer accepts the pro-forma invoice (in writing, by email or by WhatsApp) and we receive the first payment due. We then confirm the order by email.

6. Prices

Deliveries to France and the European Union: prices shown on the website are stated in euros (EUR) including VAT, at the French VAT rate of 20%. They include delivery to the customer's address and import customs clearance, customs duties included (delivered duty paid, DDP Incoterm, Incoterms® 2020 rules). The matching price excluding VAT is shown next to it. The pro-forma invoice shows the price excluding VAT, the VAT amount and the price including VAT.

Deliveries outside the European Union: prices are stated excluding VAT. Transport, insurance, customs duties and local taxes are quoted on the pro-forma invoice under the chosen Incoterm.

The quote and the pro-forma invoice state the VAT treatment that applies to the customer (for example, the rules for business-to-business sales within the European Union).

Invoicing in US dollars (USD) is available on request. Unless the pro-forma invoice says otherwise, prices do not include:

for deliveries outside the European Union only: import VAT, GST or similar taxes, customs duties and clearance fees in the destination country (except for DDP sales), and transport and insurance beyond what the chosen Incoterm provides;
options not included in the price of the model, charged at the price shown on the website or on the pro-forma invoice, and special requests (special handling, unloading, placement inside the premises, etc.), quoted on the pro-forma invoice;
installation, on-site commissioning and training;
the customer's bank charges and intermediary bank charges, which remain payable by the customer.

Prices shown on the website are indicative. Only the price on the accepted pro-forma invoice is binding.

7. Payment

Payment is made, at the customer's choice: by bank transfer (SEPA in euros or international SWIFT) to the account shown on the pro-forma invoice; by card (Visa, Mastercard, American Express), Apple Pay or Google Pay through a secure payment link sent by email and handled by a payment provider. Payment fees may apply to some methods; they are shown on the pro-forma invoice. No card data is collected or stored on the website.

Unless otherwise agreed in writing on the pro-forma invoice, the terms are: 30% deposit with the order and the balance before shipping, after the video of the machine's test has been sent, or 100% with the order for spare parts and small orders. Production starts when the deposit is received. Goods are shipped only after full payment.

Beware of fraud: our bank details never change by email alone. If you receive a request to change them, always check with us by WhatsApp or phone on +33 7 56 86 97 54 (WhatsApp) before making any transfer.

If payment is late, we may suspend production or shipping and, after a formal notice that remains unanswered for [15] days, cancel the order and keep the deposit up to the costs already incurred. For customers established in France, late payment interest at [late payment interest rate] and the fixed recovery fee of 40 euros (Article L441-10 of the French Commercial Code) are due automatically.

8. Production and factory test

After receipt of the deposit, the machine is built or prepared to the configuration on the pro-forma invoice and tested at the factory before packing. On request, we send photos or a video of the test.

The customer may have the goods inspected before shipping, in person or through an inspection company of its choice, at its own cost and on a date agreed with us.

The production lead time is estimated at about 7 days after the deposit is received (longer for extensive customisation, confirmed on the pro forma) depending on the model and options. It is indicative and confirmed on the pro-forma invoice.

9. Delivery and Incoterms

We ship worldwide. Delivery conditions are defined by the Incoterm (Incoterms® 2020 rules of the International Chamber of Commerce) stated on the pro-forma invoice. For France and the European Union, the default Incoterm is DDP (Delivered Duty Paid) to the customer's address: delivery and customs clearance are included in the price including VAT, and there is nothing to pay on delivery. For other countries, other Incoterms are available on request: EXW, FOB, CFR or CIF by sea, DAP, or DDP depending on the country. Details of Incoterms, lead times, customs and reporting damage on delivery are set out on our shipping and returns page, which forms part of these Terms.

Transit times are indicative. A late delivery does not entitle the customer to cancel the order or claim penalties, unless agreed in writing or the delay exceeds [60] days after the announced date and is not caused by the customer or by force majeure.

10. Transfer of risk

Risk of loss and damage passes to the customer at the point set by the chosen Incoterm. For example: under EXW, when the goods are made available at our premises or at the factory; under FOB, CFR and CIF, when the goods are loaded on board the vessel at the port of shipment in China; under DDP, the default Incoterm for France and the European Union, on delivery at the customer's address, before unloading; under DAP, on delivery at the agreed place, before unloading.

11. Retention of title

The products remain the property of the seller until the price, including costs and extras, has been paid in full. Risk nevertheless passes according to the Incoterm. Until full payment, the customer may not resell or pledge the products without our written consent, and must insure them and keep them identifiable.

12. Inspection on delivery and claims

On delivery, the customer must check the condition of the packages in the presence of the carrier. If there is damage or anything is missing, the customer must:

write precise, dated reservations on the delivery note or transport document;
take photos of the packaging and contents;
notify us in writing within [48 hours] of delivery, and confirm the reservations to the carrier within the applicable legal deadlines.

Any visible non-conformity with the pro-forma invoice (model, option, quantity) must be reported to us in writing within [7] days of delivery, with photos. After these deadlines, the products are deemed to conform and to be in apparent good condition, without prejudice to the warranty for hidden defects.

13. Right of withdrawal (small businesses)

Businesses do not generally have a right of withdrawal. However, under Article L221-3 of the French Consumer Code, it applies to a business customer established in France with five employees or fewer whose purchase falls outside the scope of its main activity, and to customers who benefit from an equivalent mandatory right under the law of their country.

This customer has 14 days from receipt of the products to withdraw, without giving a reason. It informs us of its decision by a clear statement sent to [Contact email], for example using the form at the end of these Terms. It then returns the products, at its own cost, within 14 days of its decision, complete and in their original packaging.

We refund all sums paid, including the original delivery costs on the basis of the standard delivery method, within 14 days of receiving the decision. We may withhold the refund until we have received the products or proof that they have been sent. The customer may be liable for any loss in value resulting from handling beyond what is needed to establish the nature, characteristics and functioning of the products.

The right of withdrawal does not apply to products made to the customer's specifications or clearly personalised (Article L221-28 of the French Consumer Code), for example a machine with a custom wrap, a configuration built to order or an interface developed for the customer.

14. Warranty

Machines come with a manufacturer warranty of [12] months on parts from the date of delivery, unless a different period is stated on the pro-forma invoice. During this period, we supply free of charge any parts found to be defective, shipped from China. Shipping costs for warranty parts are paid by [seller / customer]. On-site labour is not included.

To make a warranty claim, the customer contacts us with the order number, serial number, a description of the problem and photos or videos. A remote diagnosis is carried out first. We may ask for the defective part to be returned.

The warranty does not cover:

normal wear and consumables (spirals, seals, lamps, filters, printer rolls, etc.);
transport damage after risk has passed to the customer, unless reservations were made as set out in section 12;
installation, connection or use not in line with the manual (voltage, earthing, ventilation, outdoor use without a suitable kit, etc.);
impacts, vandalism, excessive humidity, power surges, natural disasters;
modifications or repairs made without our agreement, or with parts not supplied by us;
third-party services: mobile network, SIM card, payment terminal or payment contract, software or platforms not supplied by us.

Nothing in these Terms limits any mandatory rights the customer has under the applicable law.

15. Technical support and spare parts

We provide remote technical support by email, WhatsApp or video call during our business hours ([Business hours and time zone]). After the warranty period, support remains available and spare parts are sold on quote, shipped from China.

16. Installation

Installation, electrical connection, on-site commissioning and training are not included unless expressly stated on the pro-forma invoice. The customer must have the machine connected by a qualified person in line with the rules of its country. Refrigerated machines using R290 must be installed and serviced in line with the instructions in the manual (see the compliance page).

17. Liability

Our liability is limited to direct, proven loss resulting from a breach of our obligations. We are not liable for indirect or consequential loss, such as loss of turnover, profit, customers or goods stored in the machine, or the consequences of business interruption.

In all cases, our total liability for an order is capped at [amount excluding VAT actually paid for the order concerned].

These limits do not apply in case of gross negligence or wilful misconduct, personal injury, or where the applicable law does not allow liability to be limited.

18. Compliance and use in the customer's country

Available markings and certifications depend on the model and the destination country. They are confirmed on the pro-forma invoice, and the related documents are provided with the order when they exist. No certification is owed unless it appears on the pro-forma invoice.

The customer remains responsible for complying with local rules on operating the machine: food hygiene, sale of age-restricted products, placement permits, tax reporting, payment contracts and protection of data collected by the machine. See the compliance and certifications page.

19. Cancellation by the customer

Before shipping, the customer may cancel its order in writing. We then refund the sums paid, less the costs already incurred and justified: [costs already incurred, e.g. components ordered, printed wrap, custom development, bank charges]. For a personalised product whose production has started, only the part not yet committed may be refunded.

After shipping, the order can no longer be cancelled. The return rules apply (see shipping and returns).

20. Force majeure

Neither party is liable for a delay or failure caused by force majeure, meaning an event beyond its control, unforeseeable when the order was placed and whose effects cannot be avoided: natural disaster, epidemic, war, riot, general strike, government decision, embargo, port closure, general component shortage, major disruption to sea or air freight, etc.

The affected party informs the other without delay. Obligations are suspended for the duration of the event. If it lasts more than [90] days, either party may cancel the order in writing. Sums paid are then refunded, less costs already incurred.

21. Custom wraps and intellectual property

For a custom wrap or interface, the customer provides the logos, images and texts to be used. It confirms that it holds the necessary rights and will indemnify us against any third-party claim about them. The customer approves the proof before production. Once the proof is approved, errors in it cannot be held against us.

Embedded software and remote management platforms remain the property of their publishers. The customer receives the right to use them to operate the machines purchased.

22. Personal data

Data provided for a quote request or an order is processed in line with our privacy policy, which explains in particular how data is transferred to China and the United States.

23. Language

These Terms are written in French and English. For customers established in France, the French version prevails. For all other customers, the English version prevails.

24. Governing law and disputes

These Terms and all sales are governed by [governing law, e.g. French law for customers established in the European Union, Hong Kong or PRC law for other customers]. The United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980, CISG) [applies / is excluded].

The parties will first try to settle any dispute amicably, in writing, for 30 days. Failing that, the dispute will be referred to [court or arbitration, e.g. Paris Commercial Court for EU customers, CIETAC or HKIAC arbitration for other customers], subject to any applicable mandatory rules.

Appendix: withdrawal form

For use only by a business customer that has the right of withdrawal (section 13). Send to [Contact email].

To [Company legal name in English], [Registered address in China]:
I hereby give notice that I withdraw from the contract for the sale of the following goods:
Pro-forma invoice or order number:
Ordered on / received on:
Company name, number of employees and main activity:
Name and address of the signatory:
Date and signature (if sent on paper):