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Compliance and certifications

Last updated: 20 October 2026

We sell vending machines in many countries, each with its own rules. This page explains openly which documents can be supplied and what you still need to check on your side. It supplements our terms of sale.

1. Our principle: nothing is assumed until it is written on the pro-forma invoice

Markings and certifications depend on the model, the options and the destination country. We do not claim that a certification exists for every machine. For each order:

  • you tell us the country of installation when you request a quote;
  • we confirm on the pro-forma invoice which markings and documents are available for that model;
  • the related documents (declaration of conformity, test reports, certificates) are provided with the quote or the order when they exist;
  • if a document is not available, we tell you before payment. A specific certification can sometimes be obtained on request, at extra cost and with extra lead time.

2. European Union: CE marking

On request and depending on the model, machines can be supplied with CE marking and an EU Declaration of Conformity covering the applicable legislation, in particular:

  • Low Voltage Directive 2014/35/EU: electrical safety;
  • Electromagnetic Compatibility Directive 2014/30/EU;
  • Radio Equipment Directive 2014/53/EU (RED): for machines fitted with a 4G, Wi-Fi, Bluetooth or NFC module;
  • RoHS Directive 2011/65/EU: restriction of hazardous substances in electrical and electronic equipment;
  • WEEE Directive 2012/19/EU: crossed-out wheelie bin marking and end-of-life collection;
  • depending on the model: Machinery Directive 2006/42/EC (replaced by Regulation (EU) 2023/1230 from 20 January 2027) for machines with motorised mechanisms, Regulation (EC) 1935/2004 for food contact materials (coffee machines, dispensers of unpackaged products), and Regulations (EU) 2019/2018 and 2019/2024 on energy labelling and ecodesign of refrigerating appliances with a direct sales function.

Who is the importer? For deliveries to France and the EU (delivered, customs-cleared price), the official importer of the machine is shown on your pro forma invoice. If you arrange the import yourself (outside our delivered offer): when you import a machine into the European Union to operate or resell it, you are generally treated as the importer under product legislation. In particular, you must check that the marking and documentation are present, show your name and address on the machine or its packaging, and keep the declaration of conformity for 10 years. We can add your name to the rating plate if you send it to us before production.

WEEE: in many EU countries, including France, whoever places the equipment on the national market must register as a producer of electrical and electronic equipment (in France, through an approved compliance scheme) and contribute to recycling. Check your obligations before importing.

3. United Kingdom

On request and depending on the model: UKCA marking, or CE marking where it is still accepted in Great Britain for the product category concerned. In Northern Ireland, CE marking applies. The UK importer has obligations comparable to those of an EU importer, including for waste electrical equipment (WEEE).

4. Other markets

Other certifications can be provided only on request and depending on the model, and are confirmed on the pro-forma invoice, for example:

  • United States: FCC (radio modules and electronics), UL or ETL listing (electrical safety), NSF (food equipment);
  • Canada: CSA or cUL, ISED for radio modules;
  • Gulf countries: SASO, G-Mark or equivalent national certifications;
  • Australia and New Zealand: RCM;
  • other countries: please ask us.

If your country requires a certification that we cannot provide for a model, we will tell you before payment.

5. Refrigerated machines: R290 refrigerant

Our refrigerated machines (drink vending machines, smart fridges) use R290 (propane) refrigerant, a natural fluid with a very low global warming potential. It is not a fluorinated gas, so it is not affected by the phase-outs under the EU F-gas Regulation (EU) 2024/573, which actually encourages this type of refrigerant.

R290 is flammable. The charge is limited and the machine is designed for this refrigerant. In practice:

  • install the machine in a ventilated place, away from flames or sources of sparks, respecting the clearances in the manual;
  • have any work on the refrigeration circuit done by a technician qualified for flammable refrigerants;
  • transport and store the machine upright and wait for the time stated in the manual before switching it on.

6. Payment and connectivity

  • Card readers: the terminal must be compatible with the bank or payment provider you choose in your country. The merchant agreement, fees and any certification by that provider are your responsibility. Check compatibility with us before ordering.
  • 4G telemetry: we check the frequency bands with you for your country. The SIM card and mobile plan are not included unless stated on the pro-forma invoice.
  • Coin and note acceptors: the currency and the coins and notes to be accepted must be specified when ordering.

7. What you must check locally

Operating a vending machine is subject to local rules that do not depend on us. Before installing the machine, check in particular:

  • Food hygiene: registration or approval of the activity, cold chain, traceability and labelling of products sold;
  • Age-restricted products: alcohol, tobacco, e-cigarettes, certain cosmetic or chemical products. Selling them from a machine may be prohibited or require age verification;
  • Cosmetics, perfume and skincare: products sold must comply with the applicable cosmetics rules (in the EU, Regulation (EC) 1223/2009), under the responsibility of whoever places them on the market;
  • PPE and industrial supplies: compliance of the protective equipment sold (in the EU, Regulation (EU) 2016/425);
  • Placement: permission from the site owner, a permit to use public space for an outdoor machine, planning and accessibility rules;
  • Electrical installation: connection by a professional, residual current protection, earthing, a suitable outdoor kit if the machine is exposed to the weather;
  • Personal data: machines with cameras (AI smart fridge), contactless payment or telemetry collect data. As the operator, you must inform users (notice on the machine) and set a legal basis and retention periods, in line with the law of your country (in the EU, the GDPR);
  • Tax: cash register rules, reporting of takings and VAT on sales made by the machine.

8. Documents supplied with the machine

Depending on the model and what is stated on the pro-forma invoice: user and installation manual, wiring diagram, declaration of conformity, spare parts list, access to the remote management software. The language of the documents is stated on the pro-forma invoice.

9. Questions

For any question about whether a model complies with the rules in your country, write to us before ordering at [Contact email] or on WhatsApp at +33 7 56 86 97 54 (WhatsApp). The information on this page is general and does not replace advice from a testing body or an adviser in your country.